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Deadline Extended: MTS Riders with Temporary Approval for Reduced Transit Fares Must Submit Proof of Eligibility

Deadline Extended: MTS Riders with Temporary Approval for Reduced Transit Fares Must Submit Proof of Eligibility

The San Diego Metropolitan Transit System (MTS) and North County Transit District (NCTD) are now requiring proof of eligibility for anyone applying for a reduced transit fare, which includes seniors, disabled, Medicare, and youth riders.

The deadline for providing proof has been extended to Sept. 30 (it was previously June 30).

Riders will have a new option to provide their proof of eligibility: the PRONTO Reduced Fare Online Application. Riders can login to their PRONTO account online at RidePRONTO.com and upload their proof of eligibility document(s) and a profile picture via the ‘Reduced Fare Program’ menu option in their account. Once approved for a reduced fare, many riders (youth and seniors) will never need to provide their proof of eligibility again.  

Youth riders can use the online application with the following eligibility documents (only one required):

  • A valid government-issued photo ID with birthdate (preferred)
  • Birth certificate
  • K-12 school ID

Youth riders under 13 years of age will also need a parent or guardian to assist them with the online application. A parent or guardian’s email address will be required as part of the online application. A verification code will be sent to the parent/guardian, which will need to be entered into the application (within 10 minutes) before continuing.

In addition, anyone who received a Youth or Senior PRONTO card at an outreach event or from a community partner or school, or anyone who converted their PRONTO card or app account to a Senior/Disabled/Medicare (SDM) or Youth category over the phone or online between August 2021 and November 2023 was given temporary reduced fare status. Those with a temporary approval who have not yet verified their eligibility to MTS or NCTD will also need to at some point between January and Sept. 30, 2024 in order to retain their reduced fare status. Anyone who does not provide proof of eligibility by Sept. 30, 2024, will have their PRONTO card or app account revert to an Adult fare category and be charged full fares.  

Riders unable or unwilling to use the online option can apply in-person at the MTS Transit Store or NCTD Customer Service locations.

In an effort to help educate the community on the new online application and proof of eligibility requirements, MTS has created a Frequently Asked Questions page on the PRONTO website.


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