FAQ - Frequently Asked Questions

How do I change my name with the Commission on Teacher Credentialing?

How do I renew my California Credential Online?

I am new to San Diego, how do I register my California credential with San Diego County?

How do I change my name with the Commission on Teacher Credentialing?

You need to complete a 41-NC form with the CTC and send it to them at the address on the form. Click here to download a blank form.

How do I get a Copy of my Credential?

The CTC no longer prints nor mails a physical document to credential or permit holders. If you need a physical copy of your credential or permit, you will need to print a copy from the CTC website. Print a copy that includes the document number, effective dates, authorization codes, and renewal codes.

Once on the CTC website, follow these steps:

Select – CTC Online Login.
Login by entering User ID and Password or Create a User ID and Password if you are a new user.
Select NEXT.
Verify your personal information and click Next.
Click on Document Number of the document you want to print.
Click File, Print to print the page or click Email Document to have it sent to the email on file.
Click the Back button to return to the list of all credentials.
Repeat 5-7 for each credential or permit.

How do I renew my California Credential Online?

Substitute permits, child development permits, and all professional, professional clear, and clear credentials must be renewed online through the CTC website. Renewing online three months prior to the expiration date usually allows enough time for the document to be granted and downloaded to our payroll system. Be sure to print the last screen containing the 16-digit confirmation number. The confirmation of payment screen will allow us to activate Temporary County Certificate in the payroll system, alleviating the concern about a pay hold.

Renew Credentials Online

Renewal Instructions

You must set your computer browser to allow pop-ups from the CTC website in order to complete the payment process.

Once on the CTC website the process is as follows:

Select "CTC Online Login.
Login by entering User ID and Password or Create a User ID and Password if you are a new user.
Select NEXT.
Edit your personal information if necessary and then click "Save", otherwise click Next.
Click blue button on the bottom of the page for "Renew Existing Credential"
Choose the document you want to renew under the Renew your Document Section
Set indicator to "Yes" next to the title of your credential or permit needing to be renewed. It should already be highlighted in yellow.
- Note - If you are renewing a "dependent" document like an Administrative credential, be sure to select the base credential (single subject, Multiple Subject, etc.) on the right side.
Select "Complete" above the yellow highlighted area.
Read and answer each question before proceeding to payment.
Make payment with debit or credit card.
Print the confirmation of payment screen and retain in your files at least until the document has been granted.
Allow 10 to 15 business days for the new document to be granted.

Troubleshooting and Additional Information

If you are working and your credential or permit is due to expire but the commission's website won't allow you to renew online, you will need to renew with form and fee through your human resources department. They will need: a copy of the CTC screen stating that there is an error, a $100 money order payable to CTC, and a 41-4 Application for Credential form.

If you are working and your credential or permit has expired, you will need to process your renewal online or submit an application through Human Resources in the district where you are working, because your pay may be in jeopardy of being held. If you go through the district, they will need: a $100 money order payable to CTC and a 41-4 Application for Credential form. This is only allowed if you can not renew online.

If you are not working and the Commission's website won't allow you to renew online, you will need to renew with form and fee through the SDCOE credentials office. Bring the following items: a copy of the CTC screen stating that there is an error, a $100 money order payable to CTC, and a completed 41-4 Application for Credential form.

If your preliminary teaching credential has expired and if you were unable to complete the clearing requirements as listed on the document, please contact a credential technician in person at either of our two locations by telephone at 858-298-2194 or by email at sdcred@sdcoe.net.

New Fingerprint Requirement

A new set of fingerprints may need to be completed per Coded Correspondence 12-10 as found on the CTC website. Contact our office at sdcred@sdcoe.net if you have questions or concerns on this matter.

Expired Documents

The amendments to subsection © of 5 CCR §80442 require individuals to resubmit their fingerprint information if all documents held have been expired for eighteen months or more when applying for a new document, renewal of an expired document, or when specifically requested by the Commission.

I am new to San Diego, how do I register my California credential with San Diego County?

If you need to register your credential with SDCOE, email us at sdcred@sdcoe.net with a call back number. Using your social security number and date of birth, a credential technician will locate your credential at the CTC website and record it in the SDCOE payroll system.

If you have any additional questions, please contact us at sdcred@sdcoe.net.