Frequently Asked Questions (FAQs)

• How many locations do you have, what are the addresses and hours?

We have two locations for Credential and Livescan Services:

San Diego County Office Of Education
6401 Linda Vista Road, San Diego, CA 92111
Room 104
Credentials walk-in hours: 7:30 a.m. to 4:30 p.m.
Livescan fingerprinting appointments and walk-in hours: 7:30 a.m. to 3 p.m.​
858-292-3581 or 800-560-5060 x3581

North County Regional Education Center (NCREC)
255 Pico Ave., San Marcos, CA 92069
Room 102
Walk-in hours: 8 a.m. to 4 p.m. 
Office closed for lunch: Noon to 1 p.m.
858-292-3581 or 800-560-5060 x3581

 

• Why should I process my application through the County instead of sending it directly to the Commission on Teacher Credentialing (CTC)?

It can take up to three months for the CTC to process an application during which you cannot work. However, Ed Code allow the local County Office of Education to issue a Temporary County Certificate (TCC) which will allow you to work while the CTC is reviewing your paperwork. For info on what you need to get a Temporary County Certificate, click here.

• Why do I need to be fingerprinted again? I already did this for a different agency/employer.

  
  The Department of Justice (DOJ) does not share your information with other agencies. It is against the law for different agencies to share confidential fingerprint results with each other. An applicant's Livescan form acts as a release for a criminal history response to be sent to the specific requesting agency. This means you need to submit a new application each time a criminal history report is requested.
  
  

• What is the Clearinghouse and why do I need to be printed for this?

The San Diego County Fingerprint Clearinghouse is used as a "consortium" for substitute or temporary employees. In the past, substitute or temporary employees who worked for more than one district had to be fingerprinted for each employer causing increased expense. The Clearinghouse allows substitute or temporary employees to be fingerprinted once and then the districts can access an online database to verify the employee's clearance. This allows these employees to seek employment in any of the 42 school districts in San Diego County without being printed again for each district. Note: Not all districts accept the Clearinghouse prints for employment. This is an employment decision.

 

 

Quick Links

NAME CHANGE: To update your name with the Commission it is necessary to complete and submit form 41-NC along with all the requested documentation. The form can be found at: https://www.ctc.ca.gov/docs/default-source/leaflets/41-nc.pdf. You can submit this to our office or send it directly to the Commission on Teacher Credentialing at the address below.

Commission on Teacher Credentialing
1900 Capitol Avenue
Sacramento, CA 95811-4213

LOGGING IN TO CTC ONLINE (technical and troubleshooting help):

https://www.ctc.ca.gov/credentials/ctc-online---login-help

INSTRUCTIONS ON HOW TO SUBMIT YOUR APPLICATION AND PAYMENT FOR SUBS:

https://www.ctc.ca.gov/credentials/ctc-online---written-instructions-for-application-and-payment

INSTRUCTIONS ON HOW TO CHECK THE STATUS OF YOUR APPLICATION ON THE CTC WEBSITE:

https://www.ctc.ca.gov/credentials/ctc-online---your-educator-account

UPDATING YOUR EDUCATOR PROFILE ON THE CTC WEBSITE: 

https://www.ctc.ca.gov/credentials/ctc-online---your-educator-account

GENERAL QUESTIONS ABOUT CREDENTIALING REQUIREMENTS:

https://www.ctc.ca.gov/credentials/req-credentials

Return to the main Credentials Page